2nd line Onsite Technician SSP Finland Helsinki Airport
SSP/SELECT SERVICE PARTNER FINLAND OY
Ready to take off with us? SSP Finland is looking for a senior IT professional for their Nordic IT team.
**As a 2nd line Onsite Technician**, you will play a pivotal role in managing relationships between IT and operational teams, ensuring seamless IT support, and driving the successful delivery of central IT projects. Your responsibilities will cover project management, support, and deployment activities primarily for Finland and Nordics.
**Key responsibilities:**
• Develop strong business partnerships, tailoring IT solutions for site-specific needs, with a focus on the region, including the Nordics. Communicate process changes and contributes to core system development.
• Attending SSP Operational units for on-site IT troubleshooting, ensuring user compliance, and liaising with external IT departments.
• Manage and coordinate strategic projects, collaborating with stakeholders, delivering IT projects, and providing regular updates on progress.
• Oversee IT deployment, supporting planning, design, and implementation of IT infrastructure, managing hardware solutions.
• Analyze systems faults, proactively reducing support calls and hardware maintenance, and suggesting efficiency improvements.
• Attending team meetings, ensuring consistent service across the Nordics, participating in key decisions, and providing reports on compliance and systems issues.
• Manage 3rd Party services, monitoring delivery, facilitating process changes, managing maintenance calls, and liaising for project work.
• Provide 2nd Line support for the region, assist other Nordic regions, support 1st Line, and escalate tickets as needed.
**Your qualifications:**
• Tech-savvy and passionate about IT.
• Effective communicator across all levels, from users to senior directors.
• Proficient in Microsoft Office and well-versed in server and network logic.
• Knowledgeable in Microsoft systems (AD, Exchange, operating systems) and Citrix environment.
• Familiar with credit card terminals and POS systems. – Having worked with one of the till systems: RES or Simphony is a big plus
• Driven by a strong passion for success and business advancement through systems.
• Skilled in building relationships with 3rd parties.
• Influential and persuasive with excellent organizational and planning skills.
• Self-motivated and proactive, demonstrating analytical skills for issue resolution.
• Willing to travel, particularly in Finland and other Nordic region.
• Fluent in English and professional written and spoken Finnish skill.
• Bachelor’s degree in applicable field or equivalent experience gained through work experience.
**What is it in there for you:**
Join our dynamic team and become part of a collaborative environment where your contributions are valued. You’ll work alongside talented professionals who are passionate about what they do, fostering a culture of excellent service experience and atmosphere. In addition to the competitive salary, we offer a benefits package that reflects our vast global network offering. See more about our global network here: https://www.foodtravelexperts.com/
**Ready to take off with us?**
To apply, please submit your application, including your CV on-line ASAP or by the 2nd of March 2025. Before submission, please read the following “please note” paragraph with care.
**Please note:**
Our office is located at the Helsinki-Vantaa airport, and the nature of our work requires being onsite frequently. Due to the airport ID card process, we verify the applicant’s background (identity, residence permit, work and study history, and work certificates) already during the application process. The selected person will also undergo a security clearance by the Finnish Security Intelligence Service during the Finavia ID card process. Please note that SSP Finland is a smoke-free workplace.
Contact
Arja Martikainen
arja.martikainen@northstartalent.com
0407621564